How to Cancel Your Service/Server

We would love to keep you as a customer therefore if you have any problems with your service please email [email protected] or open a support ticket from so we can resolve any issues immediately. If you are sure that we can't do anything to keep you as a customer then follow the instructions below to cancel your server:

1. Make sure you are logged into our billing system, this is what you are currently viewing this article on.
2. Navigate to the "My Products & Services" page.
3. Click the service you would like to cancel and then select 'Request Cancellation' under 'Actions' on the left hand side.
4. After confirming your request, if you have a Paypal subscription with us you will need to cancel this also to avoid being charged even after cancellation by Paypal. Follow the instructions below on how to do this:
  1. Log in to your PayPal account.
  2. Click the Settings icon in the top right of the page.
  3. Scroll down and click on Pre-approved payments under the Payment settings section.
  4. Select the appropriate 'Spartan Host Ltd' subscription, click Cancel and follow the instructions

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